Shipping Information
At Angebote Butlers Store, we strive to ensure that your shopping experience is seamless and enjoyable. Here’s everything you need to know about our shipping policies:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: €12.95.
- Free Shipping: Available for orders over €50, delivered within 15-25 business days via EMS.
Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange items within 15 days of receipt.
Return & Exchange Process
- Check the Items: Ensure that the items are unused, undamaged, and in their original packaging.
- Contact Us: Send an email to [email protected] with the subject „Rücksendung/Umtausch“ and include the following information:
- Your order number
- Items you wish to return or exchange
- Reason for the return or exchange
- Receive Return Instructions: We will email you detailed return instructions, including the return address.
- Send the Items Back: Securely package the items and send them to the provided address. Please use a trackable shipping method.
- Confirmation of Return: Once we receive and inspect your return, we will notify you of the status of your refund or exchange.
Refund Process
After we receive and verify your return, the refund will be credited to your original payment method within 5-7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged:
- Kitchen electronics that have been used
- Cookware showing signs of use
- Kitchen textiles that have been washed or used
Contact Us
If you have any questions or need further assistance, please feel free to contact us at [email protected].
Thank you for choosing Angebote Butlers Store!